We offer free international shipping on orders over 40€
Also, we ship our cases in as minimal packaging as possible. This means that all our cases arrive inside a small brown envelope with a personalised message for each customer.
We have two shipping methods available:
1. Standard Shipping - It includes tracking depending on the country. If tracking isn't available for your country with the standard shipping, the system will let you know that. In that case, if you want tracking, you will have to choose the express shipping option. Please note that we do not refund for losses for orders without tracking.
2. Express Shipping - Includes tracking* , a faster shipping time and refunds for lost items.
All shipping methods include a 24-48 hold for processing. Also, tracking is dependent on the country of delivery, not all post offices continue the tracking process all the way through.
Please bear in mind, all shipping times are estimates only provided to us by our delivery partners. Shipping times are subject to many variables such as volume, weather and human error, and we try our best to give you accurate times! :)
Please note when shopping, items with "pre-order" will have the same ship times, plus 2-5 weeks for restocking.
We are pleased to offer free standard shipping on all orders over 40€ as a thank you for supporting Natch and eco-friendly products. We truly appreciate your support!
Free standard shipping applies to purchases of items on our website.
Standard shipping: 3-5 business days
Express shipping: 1-2 business days
*Both are subject to customs clearance which can take longer.
Standard Shipping: 5-7 business days (after 24-48 hour processing time)
Express Shipping: 3-5 business days (after 24-48 hour processing time)
*Both are subject to customs clearance which can take longer.
Standard Shipping: 14-21 business days (after 24-48 hour processing time)
Express Shipping: 10-14 business days (after 24-48 hour processing time)
*Both are subject to customs clearance which can take longer in some countries.
While we do everything we can to ensure you are not charged customs fees, ALL International orders (outside Europe) may be subject to duties and import fees especially on higher value items.
These fees are the sole responsibility of the customer if they occur.
If you decide to not pay the import charges, email us at hello@natch.tech to inform us that you have refused the package.
We sincerely apologize for these charges, however, they are currently beyond our control and we are actively searching for solutions to this issue. We want your experience with Nátch to be a positive one!!
We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept a return of any unused items within 30 days of the delivery date.
All returned items should be in the original condition as you received it.
Refunds will be processed and your original method of payment will be credited.
Full inspection and processing of returns can take 2-3 weeks.
Please bear in mind that customers are responsible for all the fees involved for returning items. Shipping fee and express shipping fee are non-refundable.
Most of our items with a reduced price can't be exchanged, returned, or returned for store credit.
FINAL SALE messages are displayed on the product description of these items.
To request a return please email hello@natch.tech with your order number and we will get back to you within 48 hours.
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