Shipping & Refund Policy

We offer free shipping on all orders. Also, we ship our cases in as minimal packaging as possible.  This means that 99% of our cases arrive inside a small brown envelope with a personalised message for each customer.

We have two shipping methods available:

1. Free Shipping - Most sustainable and lowest carbon footprint.

2. Express Shipping - Included tracking* and faster shipping time.

Both shipping methods include a 24-48 hold for processing. Also, tracking is dependent on the country of delivery, not all post offices continue the tracking process all the way through.

General Shipping Estimates For Pre-Order Items

Please bear in mind, all shipping times are estimates only provided to us by our delivery partners. Shipping times are subject to many variables such as volume, weather and human error, and we try our best to give you accurate times! :)

Please note when shopping, items with "pre-order" will have the same ship times, plus 2-5 weeks for restocking.

 

Free Standard Shipping On All Orders

We are pleased to offer free standard shipping on all orders as a thank you for supporting Nátch and eco-friendly products. We truly appreciate your support!

Free standard shipping applies to purchases of items on our website. 

 

BELGIUM:

Free shipping: 3-5 business days

Express shipping: 1-2 business days

*Both are subject to customs clearance which can take longer.

 

EUROPE:

Free Shipping: 5-7 business days (after 24-48 hour processing time)

Express Shipping: 3-5 business days (after 24-48 hour processing time)

*Both are subject to customs clearance which can take longer.

 

INTERNATIONAL: 

Free Shipping: 14-21 business days (after 24-48 hour processing time)

Faster Shipping: 10-14 business days (after 24-48 hour processing time)

*Both are subject to customs clearance which can take longer in some countries.

 

Customs & Duties

While we do everything we can to ensure you are not charged customs fees, ALL International orders (outside Europe) may be subject to duties and import fees especially on higher value items.

These fees are the sole responsibility of the customer if they occur.

If you decide to not pay the import charges, email us at hello@natch.tech to inform us that you have refused the package.

We sincerely apologize for these charges, however, they are currently beyond our control and we are actively searching for solutions to this issue. We want your experience with Nátch to be a positive one!!

 

Happiness Guarantee!

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept a return of any unused items within 30 days of the delivery date.

All returned items should be in the original condition as you received it.

Refunds will be processed and your original method of payment will be credited.

Full inspection and processing of returns can take 2-3 weeks.

Please bear in mind that customers are responsible for all the fees involved for returning items. Shipping fee and express shipping fee are non-refundable.

Most of our items with a reduced price can't be exchanged, returned, or returned for store credit.

FINAL SALE messages are displayed on the product description of these items.

How can I request a return?

To request a return please email hello@natch.tech with a detailed description of what you want to return and your order number and we will get back to you within 48 hours.